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Beginner
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Message 1 of 7

Yet another parental control issue

Since the initial set up of my broadband on Thursday I have been unable to access Twitter, Facebook or instragram. It seems that I'm not alone with this problem so I'll spare the details. Any help would be gratefully received as daughters are driving me mad because they can't access their facebooks.

Many thanks
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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: Yet another parental control issue

Hi Gary595,

Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.

Cheers

David

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Beginner
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Message 3 of 7

Re: Yet another parental control issue

Ive been scrolling throught the forum and the same problems keep coming up. Moderators why are you not giving some sort of explanation on here?

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Contributor
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Message 4 of 7

Re: Yet another parental control issue


@soofy wrote:

Ive been scrolling throught the forum and the same problems keep coming up. Moderators why are you not giving some sort of explanation on here?


At the risk of sounding like a Moderator, it's because that's what they are: moderators. They police the forum, they will tell you that they don't work for BT and that they don't have the power/authority/whatever to actually change anything.

 

If you have a complaint, you need to actually complain (harder than you may think)

 

If you have a problem and you want a fellow user to help you solve it, ask on the forum

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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Yet another parental control issue

The moderators are BT employees, and can assist with problems.

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Contributor
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Message 6 of 7

Re: Yet another parental control issue


@Keith_Beddoe wrote:

The moderators are BT employees, and can assist with problems.


Thanks for the correction Keith - sorry.

 

In my experience, however, the real key has been the work 'can' - it should probably be replaced with 'may'.

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Yet another parental control issue

See this link and in particular the part I've copied below which goes someway to explain what the moderators "can/may" do

 

https://community.bt.com/t5/Announcements-Terms/Change-of-Mods-Contact-Us-link/td-p/931648

 

"The forum is a customer to customer environment and moderation intervention is normally reserved for back end or account specific fixes that community members will never be able to resolve, there are members of the forum who have had similar experiences to you and the wealth of knowledge on the community is valuable to all BT customers, we have a great team of community leaders who are here to help and many other users who have a whole host of knowledge between them."

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