So...despite your assurances that I just needed to be patient it seems that as I rather depressingly predicted on day one of this issue nothing has improved.
Stats below...I want this sorted asap.
|Connection time||5 days, 1:00:33|
|Noise margin (Down/Up)||32.3 dB / 13.9 dB|
|Line attenuation (Down/Up)||24.0 dB / 8.0 dB|
|Output power (Down/Up)||0.0 dBm / 12.4 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||2629 / 0|
|CRC Errors (Down/Up)||0 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)||0|
2. Upstream Test: -provides background information.
Please visit FAQ section if you are unable To understand the test results.
you are still stuck in a banded profile and it should have come out automatically with 5 days connected. You now need to email the mods with your account and phone number and a link back to this thread firstname.lastname@example.org
I did that immediately last night...when can I expect a response?
there is no fixed timescale but usually within a couple days often sooner
No tales of success to report...still stuck at the same **bleep** hopeless speeds of 600k or thereabouts, the Forum Moderators seem to have done little to help (well in reality nothing has changed) - this is an ongoing problem since mid-december and reading the multitudinous tales of woe regadring slow broadband speeds and IP profile/banding there doesn't seem many success stories on here...
No responses from the Forum Moderators now in the last 36 hours despite sending two emails...it it a very poor service that I'm getting...I guess I'm like 99% of people in this situation, we just want it to work and not spend our lives chasing various people to get things sorted.
Totally frustrated, totally hacked off and to be honest I can't imagine it would be worse elsewhere but it might just be better?
Next step for me...cancel my direct debit and wait for the accounts dept at BT to get heavy with me...I'd enjoy that!
Sorry for the delay, I wanted to let you know we're very busy at the moment but will get back to you as soon as possible.
<edit> I've just sent you a reply - the IP profile's increased on my end so if you could run a speed test and email me the full results I'll then be able to get this investigated further on our end.
Stephanie...Interesting, sat at PC and router reset itself about 10 mins ago (presume this instigated by you after my pm to you this morning?) - BT Speedtester site isn't working at the moment but ThinkBroadbands speed test shows now getting 13.5mb DL and 1.1mb UL which I am more than happy with...BBC iPlayer also works seamlessly for the first time too on my iPad.
Speedtest result link below:
Will keep a watching a brief but hopefully now sorted...thanks for yor help and I hope never to have to darken the Forums doorstep again
If all OK over the next week then I shall place the requisite "thanks for help" on here...