Yet another speed post (sorry guys...)

[Mr_Twister]

Hi all,

Having been with BT for years, I have to say I haven't ever been as frustrated as I am now.  It's the old broadband speed issue.  Having read lots (and being wary of posting to be told "just do a search"!) I've collated the info I hope is necessary for your help.

ADSL line status

Connection information

Line state	Connected
Connection time	0 days, 22:29:22
Downstream	8,096 Kbps
Upstream	448 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.1
Latency type	Interleaved
Noise margin (Down/Up)	6.1 dB / 26.0 dB
Line attenuation (Down/Up)	28.0 dB / 17.0 dB
Output power (Down/Up)	19.8 dBm / 12.3 dBm
Loss of Framing (Local)	6
Loss of Signal (Local)	9
Loss of Power (Local)	0
FEC Errors (Down/Up)	41524 / 0
CRC Errors (Down/Up)	55 / 2147480000
HEC Errors (Down/Up)	nil / 0
Error Seconds (Local)	131

FAQ This Test comprises of Best Effort Test: -provides background information.   Download  Speed   453 Kbps 0 Kbps 7150 Kbps Max Achievable Speed  Download speedachieved during the test was - 453 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 7000 Kbps This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault. If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. Please visit FAQ section if you are unable To understand the test results.

(1)  I have a main Openreach socket.

(2) HH 2 is attached to another socket in the living room, linked to the main socket by an extension cable.

(3) Have been used to speeds on average 2Mbps to 4Mbps, occasionally up to near the 6 mark.

(4) The last week or so my speeds have been dire - the 453kbps above is pretty average for most times of the day.

(5) Nothing has changed in my set-up to cause this.

(6) I've done the silent line check and the line is (on a cordless phone) totally silent.

(7) Connected HH last night directly to the main socket, no difference.

(8) Have happily played online (PS3 and 360) for years, can barely load these forums at this speed!

Any ideas you lovely people?

Thanks!

Mr_T

PS Sorry if the formatting is a bit odd...

[john46]

Hi looks very much like exchange congestion you need to contact th forum mods to see if they can help

[imjolly]

I agree with john46 and here is mod link  http://bt.custhelp.com/app/contact_email/c/4951

[Mr_Twister]

Thanks guys, have sent an email. Is this something that sortable or is it just too much traffic? Will see what the mods say.

[imjolly]

with luck it should be sortable or at least improved but need to wait on mods

can take a few days for mods to contact you

[Mr_Twister]

Home Image not loadedTesting Image not loadedResult Image not loaded


FAQ

Results Image not loaded

This Test comprises of Best Effort Test: -provides background information.

Download Speed
598 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 598 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.

[Mr_Twister]

FAO Mod David Moon. David, as advised in email, have had trouble responding to the address you gave so will post here meantime. Thanks.

[Mr_Twister]

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 17:00:30
Downstream 8,128 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 27.0 dB
Line attenuation (Down/Up) 28.0 dB / 17.5 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 36
Loss of Signal (Local) 19
Loss of Power (Local) 0
FEC Errors (Down/Up) 765528 / 0
CRC Errors (Down/Up) 452 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 382

[imjolly]

your stats look ok but from previous figures it looked more like a throughput problem.  to show that if it still is a problem you need to run and post the results from btspeedtester

[Mr_Twister]

Speedtester results 3 posts up... 🙂