cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Aspiring Contributor
553 Views
Message 1 of 17

Yet another speed post (sorry guys...)

Hi all,

 

Having been with BT for years, I have to say I haven't ever been as frustrated as I am now.  It's the old broadband speed issue.  Having read lots (and being wary of posting to be told "just do a search"!) I've collated the info I hope is necessary for your help.

 

ADSL line status

Connection information

Line state

Connected

Connection time

0 days, 22:29:22

Downstream

8,096 Kbps

Upstream

448 Kbps

ADSL settings

VPI/VCI

0/38

Type

PPPoA

Modulation

ITU-T G.992.1

Latency type

Interleaved

Noise margin (Down/Up)

6.1 dB / 26.0 dB

Line attenuation (Down/Up)

28.0 dB / 17.0 dB

Output power (Down/Up)

19.8 dBm / 12.3 dBm

Loss of Framing (Local)

6

Loss of Signal (Local)

9

Loss of Power (Local)

0

FEC Errors (Down/Up)

41524 / 0

CRC Errors (Down/Up)

55 / 2147480000

HEC Errors (Down/Up)

nil / 0

Error Seconds (Local)

131

 

 

 

 

 

 

 

 

 

 

 
 
 
 
 
 

 

 

 

 

 

FAQ

 

This Test comprises of Best Effort Test: -provides background information.

 

Download  Speed

 

453 Kbps

 

 

 

 

0 Kbps

7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 453 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7000 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.

 

 

 

 

 

 

 

 
 

 

 
 

 

 
 

 

(1)  I have a main Openreach socket.

(2) HH 2 is attached to another socket in the living room, linked to the main socket by an extension cable.

(3) Have been used to speeds on average 2Mbps to 4Mbps, occasionally up to near the 6 mark.

(4) The last week or so my speeds have been dire - the 453kbps above is pretty average for most times of the day.

(5) Nothing has changed in my set-up to cause this.

(6) I've done the silent line check and the line is (on a cordless phone) totally silent.

(7) Connected HH last night directly to the main socket, no difference.

(8) Have happily played online (PS3 and 360) for years, can barely load these forums at this speed!

 

Any ideas you lovely people? Smiley Happy

 

Thanks!

 

Mr_T

 

PS Sorry if the formatting is a bit odd...

0 Ratings
16 REPLIES 16
Distinguished Sage
539 Views
Message 2 of 17

Re: Yet another speed post (sorry guys...)

Hi looks very much like exchange congestion you need to contact th forum mods to see if they can help
0 Ratings
Distinguished Sage
Distinguished Sage
535 Views
Message 3 of 17

Re: Yet another speed post (sorry guys...)

I agree with john46 and here is mod link  http://bt.custhelp.com/app/contact_email/c/4951



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Aspiring Contributor
531 Views
Message 4 of 17

Re: Yet another speed post (sorry guys...)

Thanks guys, have sent an email. Is this something that sortable or is it just too much traffic? Will see what the mods say.
0 Ratings
Distinguished Sage
Distinguished Sage
529 Views
Message 5 of 17

Re: Yet another speed post (sorry guys...)

with luck it should be sortable or at least improved but need to wait on mods

 

can take a few days for mods to contact you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Aspiring Contributor
491 Views
Message 6 of 17

Re: Yet another speed post (sorry guys...)

Home Image not loadedTesting Image not loadedResult Image not loaded


FAQ

Results Image not loaded

This Test comprises of Best Effort Test: -provides background information.

Download Speed
598 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 598 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.







0 Ratings
Aspiring Contributor
490 Views
Message 7 of 17

Re: Yet another speed post (sorry guys...)

FAO Mod David Moon. David, as advised in email, have had trouble responding to the address you gave so will post here meantime. Thanks.
0 Ratings
Aspiring Contributor
488 Views
Message 8 of 17

Re: Yet another speed post (sorry guys...)

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 17:00:30
Downstream 8,128 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 27.0 dB
Line attenuation (Down/Up) 28.0 dB / 17.5 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 36
Loss of Signal (Local) 19
Loss of Power (Local) 0
FEC Errors (Down/Up) 765528 / 0
CRC Errors (Down/Up) 452 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 382
0 Ratings
Distinguished Sage
Distinguished Sage
485 Views
Message 9 of 17

Re: Yet another speed post (sorry guys...)

your stats look ok but from previous figures it looked more like a throughput problem.  to show that if it still is a problem you need to run and post the results from btspeedtester



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Aspiring Contributor
474 Views
Message 10 of 17

Re: Yet another speed post (sorry guys...)

Speedtester results 3 posts up... 🙂
0 Ratings