Yet to receive Free Gift

[saurabh_vit007]

My BT broadband package ordered on 21st March and went live on 29th April. Except for a brief email explaining I would be contacted again within 14 days of broadband going live to choose the free gift I've heard nothing more. The choices at the time were: A Samsung Galaxy tablet, an Amazon Echo or a Fitbit Charge 3.

I contacted customer care 2 weeks back, they raised the issue with gift team and asked me to wait for 5 working days but even after 10 working days I have yet to hear anything back from them.

Could anyone please look into the issue?

Thanks

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[NeilO]

Hi @saurabh_vit007 I'm really sorry the gift team are taking over 2 weeks to resolve problems at the moment. Can you give it a few more days and if you don't hear back by Monday post back to let us know and we'll be happy to chase this up?

[saurabh_vit007 · Accepted solution]

Hi @NeilO 

Could you please close this thread. I have received the BT gift email today.

Thanks for your help.

Saurabh

[JohnC2]

Hi @saurabh_vit007  thanks for posting back and good to hear you can now order your gift.

cheers
John