My BT broadband package ordered on 21st March and went live on 29th April. Except for a brief email explaining I would be contacted again within 14 days of broadband going live to choose the free gift I've heard nothing more. The choices at the time were: A Samsung Galaxy tablet, an Amazon Echo or a Fitbit Charge 3.
I contacted customer care 2 weeks back, they raised the issue with gift team and asked me to wait for 5 working days but even after 10 working days I have yet to hear anything back from them.
Could anyone please look into the issue?
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @saurabh_vit007 I'm really sorry the gift team are taking over 2 weeks to resolve problems at the moment. Can you give it a few more days and if you don't hear back by Monday post back to let us know and we'll be happy to chase this up?
Could you please close this thread. I have received the BT gift email today.
Thanks for your help.