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Aspiring Contributor
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Message 1 of 14

Yo-Yo Broadband speed

As I type this I am getting a mixture of speeds and latency ranging from 0.01Mbs up to a staggering 1.5Mbs and anything up to a ping of 555.

 

This has been ongoing over the past two weeks and seems to be worse but not limited tot he weekends. Looking over my OOKLA speed test results form the past weeks it was poor around the 21st and again today on the 29th.

 

I can achieve up to 14Mbs - 15Mbs as it hit this on the 22nd but it's not stable, any ideas?

 

I rang suupport and got a rathert charming Indian call centre that basically took half an hour of my time to re-boot the router, a task I could have done on my own...

 

Cheers

 

A

 

 

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13 REPLIES 13
Contributor
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Message 2 of 14

Re: Yo-Yo Broadband speed

Apparently rebooting the router makes it worse. A quick browse of this forum shows these are not isolated incidents...... I've gone from 19Mbps to 9Mbps and my router is making it worse.

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: Yo-Yo Broadband speed

Welcome to this customer to customer forum.

To enable forum members to help you, please could you look at "ADSL speed and connection issues" on the the web page below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end of that section, and post the results here, so members can offer advice. Thank you.

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Aspiring Contributor
352 Views
Message 4 of 14

Re: Yo-Yo Broadband speed

I did think as I did it maybe not the smartest idea, as I'm guessing these days it's picked up as a line fault and they throttle the bandwidth!

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Aspiring Contributor
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Message 5 of 14

Re: Yo-Yo Broadband speed

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:53:09
Downstream:17.24 Mbps
Upstream:1.138 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):3.4 dB / 5.8 dB
Line attenuation (Down/Up):25.7 dB / 14.8 dB
Output power (Down/Up):20.3 dBm / 12.4 dBm
FEC Events (Down/Up):94898 / 0
CRC Events (Down/Up):103 / 37
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Contributor
346 Views
Message 6 of 14

Re: Yo-Yo Broadband speed

Looks like whatever happen to you is whats currently happening to me...

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Distinguished Sage
Distinguished Sage
344 Views
Message 7 of 14

Re: Yo-Yo Broadband speed

What are the BT Speedtester  results?

 

Please use this test

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Aspiring Contributor
304 Views
Message 8 of 14

Re: Yo-Yo Broadband speed

Keith, I can't even use your BT speed tester as it keeps bombing out as the line is so unstable and speeds so low. I will try and check it again before the end of the evening but I wish to escalate this problem.

 

I do not wish to talk to some call centre India that will tell me to re-boot my router.

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Distinguished Sage
Distinguished Sage
302 Views
Message 9 of 14

Re: Yo-Yo Broadband speed

Are you using a wireless connection or Ethernet connection?

 

Your actual ADSL connection is fine, so there must be another factor in play.

 

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Aspiring Contributor
301 Views
Message 10 of 14

Re: Yo-Yo Broadband speed

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: Cannot forward after response has been committed
	org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1078)
	org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:396)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:232)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
	org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

 

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.16 logs.

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