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jpadeutsch
Aspiring Expert
554 Views
Message 1 of 4

You Box crashed.

Yesterday suddenly my YouView box stopped responding to the remote control. The TV still responded to the buttons which affect it directly (TV power, sound volume and TV/AV). I had to cut power to the YouView for a while, and it now works normally.

 

Is this a known problem with the YouView box? Is it to do with the loathsome new software?

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3 REPLIES 3
TimCurtis
Recognised Expert
540 Views
Message 2 of 4

Re: You Box crashed.

It could easily be due to the new software as there have been reports of problems similar to yours that required a reboot to get back to normal operation , well as normal as possible with the new software.

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Brian_d
Aspiring Expert
486 Views
Message 3 of 4

Re: You Box crashed.

Just had the same thing as the OP. Unresponsive box-no pic or sound- unplugged for a few mins now it's ok.

Thing is, it seems exactly the same as before and my recordings page is still normal aka not updated!

 

Very odd. 

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TimCurtis
Recognised Expert
460 Views
Message 4 of 4

Re: You Box crashed.

I've found with my boxes that doing a power off is sometimes(quite infrequently) necessary to restore normal service regardless of any updates taking place.

 

I've found that with Sky+ & Panasonic recorders I've used in the past as well.

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