My husband works for Openreach so we have broadband and BT Youview under the BT employee scheme. Our Youview Humax STB is playing up, it keeps turning itself off so is completely unusable, it powers off and needs re setting it is also causing interference with our built in free view on our TV.
The remote chooses when it wants to work or not. We have had the set top box for a number of years and due to the ongoing issues we have had to completely disconnect it from the tv.
Are BT likely to replace like for like under contract or am I expected to buy a new STB.
My previous experience of being in the employee scheme over the past 23 years is it has been difficult to speak with the correct department regarding issues.
Michelle
