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Highlighted
Contributor
985 Views
Message 371 of 440

Re: You were disconnected from EA Online

It's definately a Bt infinity problem, I was playing clubs tonight on Fifa and I was disconnected the only other player to be disconnected was someone else who had infinity.

 

Another player was on Bt broadband and he was fine,the best bit of all this is I've spoken to bt several times they say I'll get calls back with the progress i never do and I had a fault open you know where you can check the progress and it's been marked as solved!

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Highlighted
Aspiring Contributor
979 Views
Message 372 of 440

Re: You were disconnected from EA Online

Seems like it's reared it's ugly head again, been fine since Wednesday then just 10 minutes ago, gone. 

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Highlighted
Aspiring Expert
907 Views
Message 373 of 440

Re: You were disconnected from EA Online

I thought i t may have been fixed as i had a good few games but no, tried network smoothing in BF3 but no still laggy, nearly unplayable, they say its above.net but it isnt as plenty of people in the UK are playing fine, i use to play all auropean servers fine now even uk lowest ping lag, fix it! you might say its not your problem if its not then dont advertise your brodband as being good for gameing! If your not prepared to fix it.

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Highlighted
Expert
833 Views
Message 374 of 440

Re: You were disconnected from EA Online

Not sure if bt or ea but last 2 nights I can't connect to any head to head seasons (1v1) matches. It finds an opponent then as it loads up the arena it says lost connection to opponent.
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Highlighted
Community Manager - Retired
768 Views
Message 375 of 440

Re: You were disconnected from EA Online

Hi guys,

If you're still having trouble accessing EA Online can you please send in your details to us confirming the following:

- Time of day of when this happens (e.g. morning/afternoon/evening). If you have specific times, please include them;
- A tracert to the EA servers;
- A speed test from www.speedtester.bt.com at the time of the problem;
- The device that you're using (e.g. PS3/XBox360/etc).

Thanks,

Stephanie

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Distinguished Expert
776 Views
Message 376 of 440

Re: You were disconnected from EA Online


@StephanieG wrote:


-
- A speed test from www.speedtester.com at the time of the problem;
-


no such domain

 

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Highlighted
Moderator-Retired
766 Views
Message 377 of 440

Re: You were disconnected from EA Online

oops 🙂

 

Post edited,

 

Cheers Bullit

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Highlighted
Guru
700 Views
Message 378 of 440

Re: You were disconnected from EA Online

 

C:\Users\Ryan>tracert www.heroesofnewerth.com

 

Tracing route to heroesofnewerth.com [174.37.182.99]
over a maximum of 30 hops:

 

1 <1 ms 1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 15 ms 16 ms 13 ms 217.32.145.5
3 14 ms 14 ms 14 ms 217.32.145.30
4 21 ms 21 ms 21 ms 212.140.235.146
5 21 ms 21 ms 21 ms 217.41.169.197
6 21 ms 21 ms 21 ms 217.41.169.109
7 21 ms 21 ms 26 ms 109.159.251.193
8 30 ms 27 ms 32 ms core1-te-0-0-0-17.ilford.ukcore.bt.net [109.159.
251.189]
9 25 ms 27 ms 25 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
1.118]
10 227 ms 102 ms 178 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

 

11 26 ms 80 ms 30 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 28 ms 25 ms 98 ms bbr02.lon01.networklayer.com [195.66.237.183]
13 94 ms 94 ms 94 ms ae1.bbr02.tl01.nyc01.networklayer.com [50.97.18.
204]
14 117 ms 117 ms 121 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.1
8.132]
15 116 ms 116 ms 136 ms ae7.bbr02.eq01.chi01.networklayer.com [173.192.1
8.171]
16 143 ms 145 ms 142 ms ae1.bbr02.cs01.den01.networklayer.com [173.192.1
8.131]
17 144 ms 142 ms 143 ms ae7.bbr01.cs01.den01.networklayer.com [173.192.1
8.168]
18 169 ms 169 ms 167 ms ae0.bbr01.wb01.sea02.networklayer.com [173.192.1
8.144]
19 168 ms 169 ms 169 ms ae0.dar01.sr01.sea01.networklayer.com [173.192.1
8.199]
20 169 ms 168 ms 170 ms po1.fcr02.sr03.sea01.networklayer.com [67.228.11
8.225]
21 168 ms 171 ms 168 ms 174.37.182.99-static.reverse.softlayer.com [174.
37.182.99]

 

Trace complete.

 

I have a really bad route, I find myself dling at 300kb - 360kb when all my friends download 4 or 5MB/s. Do you think it's possible to get re-routed?

 

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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Highlighted
Contributor
646 Views
Message 379 of 440

Re: You were disconnected from EA Online

hey i keep gettin disconnected from ea on fifa 13 😞 can you please fix it for me.


I get disconnected every online match at any time!

Device i am using is Xbox 360.

 

tracert.png

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Highlighted
Distinguished Sage
641 Views
Message 380 of 440

Re: You were disconnected from EA Online

Hi if you are still having problems can you please contact the forum mod team giving all the details they have asked for you this is there contact link https://bt.custhelp.com/app/contact_email/c/4951 they normally reply to you personally within 3 working days by either email or phones