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beefqueen
Contributor
1,300 Views
Message 1 of 2

YouView/BT TV App Connection Problems

Hello all

 

I have a BT YouView UHD box but I am unable to connect it to either the BT TV or YouView apps to take advantage of the remote record functionality.  The apps find the box but, when I try to connect, there is no on-screen prompt. Since the firmware has been updated, I obviously can’t connect manually either.

 

Is is there any solution to this problem? For info, I don’t have a current BT TV subscription but do have a BT phone and Infinity subscription. I’m trying to connect on iPhone with iOS 11. My partner can’t connect his phone either. I had no problems connecting to the box manually before. 

 

Many thanks!

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zulu17
Distinguished Guru
Distinguished Guru
1,268 Views
Message 2 of 2

Re: YouView/BT TV App Connection Problems

I assume you have the latest versions of the Youview app and the Youview box is otherwise functioning normally.

 

I would be inclined to check on your Youview box  under Serttings , Mobile Dvices And see what your Youview box thinks is currently connected. If there are any  devices that you no longer or cannot currently use  Disconnect them. Then do a soft reset of the Youview box. (soft reset/reboot: touch/press the power/standby button on the front/top of the box for about 8 seconds until it starts a reboot.).

 

Then try to connect the Youview app again.

 

If not possible you could try posting the issue on the YouView Community.

 

Note this is only what I would try rather than any experience of the problem  you are facing. good luck.

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