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gcummings
Aspiring Contributor
2,243 Views
Message 1 of 31

YouView Broadband usage

 

Hi,

 

After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.

 

My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.

 

She got BT vision installed around the 20th Feb - with the TV Unlimited option.

She then started using NowTV around the 26th of March.

 

Her Broadband usage has suddenly increased

  • Feb     - Not over 10 GB limit
  • March - 20 GB
  • April    - 41 GB
  • May     - 40 GB

 

Broadband monitor page currently states:

You have used 42.48 GB this month and your average monthly usage is 7.09 GB.

 You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.

 

 

 

The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:

http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239

 

 

She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.

 

She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!

 

Looks a lot like YouView usage is being incorrectly counted and being charged for.

 

 

Any advice would be appreciated,

Geoff

 

 

 

 

 

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30 REPLIES 30
TimSmedley
Aspiring Expert
2,232 Views
Message 2 of 31

Re: YouView Broadband usage

Geoff. I am on unlimited so have not been following closely but i understand that the usage monitor does count YouView (and presumably sends the warning messages etc) BUT when the bills are produced YouView is excluded and you are not actually charged. To reassure yourself in the short term i recommend you check your bill to see what is actually being charged on that.
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jam2000
Expert
2,193 Views
Message 3 of 31

Re: YouView Broadband usage

Is the Youview content only for iPlayer, 4OD, 5demand etc.

 

Where as I dont think NowTV would be included in this?

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stk31
Aspiring Contributor
2,185 Views
Message 4 of 31

Re: YouView Broadband usage

OP - NowTV is subject to data use on any Youview subscription unfortunately, it is not made clear enough by BT in my opinion, also any Milkshake programmes appear to be subject to the same criteria. Therefore if you've gone over your 10GB limit due to any NowTV usage or Milkshake use then it's chargeable.

 

BBC Iplayer, 4od, 5demand are unlimited use with your Youview package.

 

I think BT should come out and make this crystal clear to all Youview customers.

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Distinguished Guru
Distinguished Guru
2,174 Views
Message 5 of 31

Re: YouView Broadband usage

BT website currently says:

 

There's no need to worry about your BT Broadband usage allowance. With BT Vision Player Unlimited, all BT Vision and YouView On Demand and catch-up TV is exempt from your usage.

 

(the bold all is how it displayed on the website)

 

Also it was clearly stated on this forum in November.

 

If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.

 

 

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stk31
Aspiring Contributor
2,167 Views
Message 6 of 31

Re: YouView Broadband usage

And most reasonable people will assume Youview on demand (supposedly exempt as mentioned on the BT website) to include anything like NowTV and Milkshake. Which ARE both subject to data usage.

 

It isn't crystal clear.

 

I have Youview through BT and I can assure you, from experience,  any usage of NowTV and Milkshake will count against your data usage and if you go over your limit you'll be charged.

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Distinguished Guru
Distinguished Guru
2,163 Views
Message 7 of 31

Re: YouView Broadband usage


@stk31 wrote:

And most reasonable people will assume Youview on demand (supposedly exempt as mentioned on the BT website) to include anything like NowTV and Milkshake. Which ARE both subject to data usage.

 

It isn't crystal clear.

 

I have Youview through BT and I can assure you, from experience,  any usage of NowTV and Milkshake will count against your data usage and if you go over your limit you'll be charged.


well I think the definitive source for the definition of Youview on demand is Youview.

 

So take a look at

 

http://www.youview.com/features/on-demand/

 

 

and both Now Tv and Milkshake are clearly shown as Youview on demand.

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Distinguished Guru
Distinguished Guru
2,159 Views
Message 8 of 31

Re: YouView Broadband usage

& lest there is any doubt this is how the Bt website defines it

 

YouView On-demand explained

As well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.

As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.

The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.

Subscription to Now TV costs extra.

player selection
 
close

 

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gcummings
Aspiring Contributor
2,111 Views
Message 9 of 31

Re: YouView Broadband usage

Thanks for the replies.

BT site specifically states Now TV does not count towards usage provided you have a BT Vision subscription

From the BT cust help link:
http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239

Does my YouView viewing count towards my broadband usage allowance?
No, not if you have a BT Vision subscription. If you have any BT Vision subscription such as Essential or Unlimited, then none of the On Demand programmes, whether it’s from BBC iPlayer, Now TV or BT Vision, count towards your monthly broadband usage allowance.
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gcummings
Aspiring Contributor
2,108 Views
Message 10 of 31

Re: YouView Broadband usage


I have not got a proper bill yet, but under usage I have the following charge added under broadband, so looks like I will be charged for it:

Mon 01 Apr 13 - Tue 30 Apr 13 FUP Charges £35.000
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