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Newbie
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Message 1 of 5

YouView and Powerline Adapters

Got a call from BT UK doing a service evaluation to see if all was best for what i am paying and having BT Vision as part of my package was asked about upgrading to youview.

 

All seemed fine and was going to do the upgrade until the rep said that Powerline Adapters are not compatible with the service and i would require a engineer to come out and install a cable for £35 on top of the connection & delivery fee.

 

Anyone know different ?

 

(Infinity 2 customer)

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4 REPLIES 4
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Expert
695 Views
Message 2 of 5

Re: YouView and Powerline Adapters


@Raptorman wrote:

Got a call from BT UK doing a service evaluation to see if all was best for what i am paying and having BT Vision as part of my package was asked about upgrading to youview.

 

All seemed fine and was going to do the upgrade until the rep said that Powerline Adapters are not compatible with the service and i would require a engineer to come out and install a cable for £35 on top of the connection & delivery fee.

 

Anyone know different ?

 

(Infinity 2 customer)


Talking out of his rear, I have Infinty 2 and YouView and use it with Homeplugs.

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Aspiring Expert
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Message 3 of 5

Re: YouView and Powerline Adapters

It works fine with powerline adapters no trouble at all .

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Recognised Expert
566 Views
Message 4 of 5

Re: YouView and Powerline Adapters

Either trying to earn commission for selling a 'service', or confusing Youview with the live TV channels now available via the BT Vision box where BT seem to be trying to steer people away from Powerline adapters.
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Expert
564 Views
Message 5 of 5

Re: YouView and Powerline Adapters

It's hard to know whether the problem is inherent dishonesty within BT's sales process or just a lack of training and product knowledge.

 

I've had BT staff tell me THIS offer for people with their own YouView box doesn't exist and that you have to take a box from BT in order to get the service. Complete bunkem. 

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