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Beginner
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Message 1 of 4

YouView and router connection needs manual restart when drops out

Hello

 

We got YouView in order to watch MotoGP.  We record the races in order to watch the the recodring in the evening.

 

If the connection between the router and the YouView box drops out, it will not automatically reconnect.  We have to do it manually.  If this occurs when we are out of the house, then the race is not recorded.

 

We spoke to tech support.  They advised a hard reset (which wiped everything we had already recorded) and were assured this would fix the problem. However, it happened again at the weekend.

 

Any advice?  Thank you

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3 REPLIES 3
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Contributor
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Message 2 of 4

Re: YouView and router connection needs manual restart when drops out

Hi,

Could you try setting the box to connect manually instead of auto and see how you get on?

It's quite easy to do,

head into the box setting and look for the connection settings (make sure the box is back online before you do this as it will make it really easy)

change the setting from auto to manual, you will see th IP, subnet etc already filled out, just use whats there and click through.

this should make the box save and connect and hopefully not need to be restarted to re-gain connection and hopefully motogp heaven will be restored - fingers crossed

you'll find the settings in the youview buttion, settings, network and internet

cheers

s
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Beginner
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Message 3 of 4

Re: YouView and router connection needs manual restart when drops out

Thanks Ubysam - I'll keep a note of your suggestion and try that. 

 

Cheers - don't want to miss any more MotoGP!

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Contributor
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Message 4 of 4

Re: YouView and router connection needs manual restart when drops out

just wondered if all ok now or if your still having the problem?

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