We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Try this...it worked for me...turn off box at rear of unit....switch back on at rear of unit...and immediately press the standby on off button on the front... when the next screen appears press the vol- button a reset menu comes up...scroll down using the p- button to "factory reset keep recordings" then press the vol- button to select it everything has to be done quickly...the screen will go blank after a resetting notice and hopefully after a few mins be back to normal....good luck
And me too, since a few days ago: response to remote is very slow and unreliable, almost unuseable trying to 'spool' through recorded shows. Had the Humax box for ages with few issues until now. Tried factory reset (kept recordings) but still happening.
If anyone at BT is reading this can you please respond as I am having the same problem. The box is so slow it's almost un-useable. I tried the reset, but after a short while it slowed down again.
A friend has non-BT Humax box and he isn't experiencing the same problems.
If this isn't sorted out soon I am going to cancel BT TV on the basis I'm unable to use the service with the equipment supplied by BT.
We have to pay for this service so I expect a prompt reply.