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I'm having trouble with my new YouView box (new bt tv customer) frequently disconnecting (every 12 hours or so) from the internet.
The box is being routed through a local switch (TP-LINK TL-SG1005D 1000 Mb/s V6 5-Port) and then via the BT packaged CAT5e cable straight into the BT Home Hub 5 router.
Anyone got any ideas?
Before anyone says what if you remove the switch - I bought the switch to see if that would remedy the problem. The YouView box disconnects when plugged directly into the router as well.
All other devices connected to the router work fine and stay connected (both wired and wireless).
I'm not too sure what you mean to be honest, but..
When I say it is no longer connected I mean...
I then have to start from step 1 to get the Internet channels and Players & Apps back.
Hope that helps
Have you tried factory resetting the home hub?
Do other devices loose Internet connectivity?
What about setting the box so it only goes to standby (Low ECO Mode)y, and does not totally switch off. It then takes about 10 seconds to start up, and Ethernet connectivity is maintained.