After several resets and BT Software updates the box seemed to calm down, but still had this annoying 'freezing feature' which I have been persevering with - I was offered a new box at the time but didnt want to lose my recordings and elected to wait and see if it got better.
I have waited and waited, and now it is starting to irritate me again and I want it fixed or replaced. It is totally unacceptable to have this fault on a TV recorder which iterrupts recording and playback.
Its as though the software is trying to do something which consumes the processing power and all other tasks are stoped temporarily.
Please can someone from BT open another Incident for this and get someone to help me sort it out once and for all. If someone from BT calls me, please leave a message and not simply end the call - because you use unidentified call numbers I do not usually answer unless I am expecting such a call.
I'm sorry about the problems with your youview service, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.