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barnpiece
Expert
1,028 Views
Message 1 of 6

YouView box software changed ISP Configuration to 6

This morning I found that my software had changed and I have lost all Internet channels and access to BT TV.

 

The System Version ISP Configuration has changed from 220 to 6. It should be 220 or 90.

 

The Helpline want me to do a factory reset to fix it even though I know the problem is at their end.

 

Richard

 

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5 REPLIES 5
zulu17
Distinguished Guru
Distinguished Guru
1,010 Views
Message 2 of 6

Re: YouView box software changed ISP Configuration to 6

Seems a drastic solution to adopt.

 

 

First check what software versions you have on your Youview box -- Youview>Settings>System Information>Software Versions

 

It will be something like this

 

Manufacturer Software: 20.9.0

Component Software: 2.8.18
Platform Configuration: 1234

ISP Configuration :  xxx

 

then check for available updates by

 

 Youview box -- Youview>Settings>System Information>Device Management>Software Update

 

 

If nothing changes then I would power off the  Youview box restart the Homehub  and try again.

 

 

 

 

 

and see if there are any changes.

 

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barnpiece
Expert
997 Views
Message 3 of 6

Re: YouView box software changed ISP Configuration to 6

They have now sorted things out and the software is updated back to IPS Configuration 220.

 

Richard

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speedtrip
Expert
989 Views
Message 4 of 6

Re: YouView box software changed ISP Configuration to 6

Exactly the same happened to me in Novemeber - altho I didnt have enough Vallium to phone India ... I left it 2 hours and downloaded a new Config, which reset everything back ... damned nuisance as it screwed up some scheduled recordings and cost me an hour of resetting and rebooting and all the other malarkey this curious box needs ....

 

At the time Zulu implied it was my fault for prompting an update rather than waiting for one to arrive automatically  ...

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zulu17
Distinguished Guru
Distinguished Guru
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Message 5 of 6

Re: YouView box software changed ISP Configuration to 6

speedtrip - if you actual read what I posted when attempting to help you with your problem then you will see I simply advised what I do personally. Sorry you don't appreciate assistance ... 

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speedtrip
Expert
911 Views
Message 6 of 6

Re: YouView box software changed ISP Configuration to 6

Well, I've read the thread and your input again - and I still infer that you think its wrong to prompt 'unsolicited' manually for an update:

 

Quote: -

 

Personally I don't do manual software updates unless I'm expecting one.

 

 

The fact that I emphasised more than once, including to two Mods who posted that my G4 just doesnt do Auto-updates

seems to have gone ignored.

 

Of course I appreciate assistance !

 

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