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Beginner
568 Views
Message 1 of 6

YouView has suddenly stopped recording

Hi there

 

We've had our youview box for a few years now, with no problems.

 

However, it has suddenly stopped recording. When we try, it says (can't remember the exact phrase) "Sorry  - it is not possible to record this programme". We are getting "recording failed" for series records.

 

The internet connection is fine, there's plenty of space in the memory and I tried the "turn it off, count to 30and turn it on again" technique with no joy

 

I would like to ask 1) anyone ideas on how to fix it and 2) if not, do BT provide a new one? We have phone, broadband and TV with BT, if that makes a difference.

 

Thanks

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5 REPLIES 5
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Moderator
Moderator
543 Views
Message 2 of 6

Re: YouView has suddenly stopped recording

Hi @Judyxx,

 

Can you get in touch with our TV tech team over chat please? You can find their link below:

 

Problem with BT TV

 

Let me know how you get on.

 

Thank you

 

DanielS

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BT TV Expert
505 Views
Message 3 of 6

Re: YouView has suddenly stopped recording

Hi,

 

Please send me a private message containing your landline number and I will look into this issue for you.

 

Thanks

Gavin

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Newbie
453 Views
Message 4 of 6

Re: YouView has suddenly stopped recording

We're having the same problem. No error message just nothing is recording. did you get to the bottom of your issue? any advice?

 

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Beginner
448 Views
Message 5 of 6

Re: YouView has suddenly stopped recording

I contacted the helpdesk who told me to do a factory reset on the box - I did but it made no difference. They then sent an engineer who confirmed the hard drive had gone and fitted us with a new box.

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Highlighted
Newbie
445 Views
Message 6 of 6

Re: YouView has suddenly stopped recording

Thanks for the quick reply. Maybe we have the same issue. Not getting any error messages, recordings just stay in the schedule list and don't record

 

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