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Vicario
Contributor
693 Views
Message 1 of 8

Your broadband has been cancelled - no it hasn't!

I changed my call plan last week from free weekend calls to free anytime.  Now I have received my latest bill to say that I have cancelled my broadband!!  It is still working and I am assured by retentions that they have sorted out the issue, although a stop order had been made.  Just worried that I will be cut off, but am assured not.  Moral of the story - if you change anything online via MYBT, check later what they've done.   

0 Ratings
7 REPLIES 7
JohnC2
Moderator
Moderator
630 Views
Message 2 of 8

Re: Your broadband has been cancelled - no it hasn't!

Hi @Vicario Hope all has been sorted out for you with your broadband. 

 

If however you need our help send us your details by clicking on my user name and selecting contact the mods and we'll be happy to help.

Thanks
John

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Vicario
Contributor
619 Views
Message 3 of 8

Re: Your broadband has been cancelled - no it hasn't!

Cheers for that.  I've sent a message with all my details and I am very grateful for your help.  The main point is that, if a bill says 'you have cancelled your broadband' and then not charged for it, my hub will start giving me a pretty display of colours but none of them steady blue!  The mods over on the Email forum sorted out an email issue last week for me and I'm really impressed with the service here so keep up the good work.

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Vicario
Contributor
593 Views
Message 4 of 8

MyBT page is still a complete mess

I posted last week (...oh no I haven't thread) to say that, since I changed my calling plan and BT then said that I'd cancelled my broadband, I can't access anything in MyBT.  I can log on and see a bill (which says I've cancelled my broadband, which I haven't) so please can someone pick this up and see what's happening.  I did ring BT CS and the lady said 'there's no broadband on this account' but my little blue light in the corner sort of says that there is!  So then she said - 'it's a billing issue and you'll be charged on the next bill' which means a double broadband payment due to no fault of my own.  And still no services, extras etc. showing on the MyBT page.  And I'm still scared that they'll say I haven't paid for broadband on my latest bill(which I haven't, but want to) and I'll be cut off.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
585 Views
Message 5 of 8

Re: MyBT page is still a complete mess

I have asked for an update.

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JohnC2
Moderator
Moderator
576 Views
Message 6 of 8

Re: MyBT page is still a complete mess

Hi @Vicario We have received your form and we will be in touch shortly to help you fix this.

 

Cheers

John

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Vicario
Contributor
569 Views
Message 7 of 8

Re: MyBT page is still a complete mess

Cheers chaps.  I really appreciate everything you're doing and hope to hear something soon.

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Vicario
Contributor
553 Views
Message 8 of 8

Re: MyBT page is still a complete mess

Jerry left a message and is going to email me apparently.  Problem persists so looking forward to hearing what he has to say.

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