isn't the point now to establish the credibility of BT's 'support' since they are contradicting the moderators on this matter? we are paying BT for services but don't know whether we can rely on what their 'support' teams are telling us, and given that BT have mixed up my account with a third party's, I think it's crucial that BT should be called to account for the accuracy and effectiveness of their 'support'
BT "support" are wrong and not for the first time however I will ask the moderators to re-confirm what they have already stated and what the thousands of BT users have already found out... that the email is genuine.
Have a look at this thread and in particular the moderators post in message 7
Well, my very knowledgeable (pah!) Cloud storage technical help guy said that - he's not confirming anything, but in Jan 18 cloud storage may well go up *WHEN THE PRICES RISE*!
I think many of the left handers don't know what the right handers are doing.
I'm sorry if you have been given conflicting information. The email address firstname.lastname@example.org is a valid BT email address and is being used to send the "Your Broadband gift from us" emails
Could I have something of use as a gift please BT...and fyi I have been with you from the start of BTInternet.com and BT adsl AND bt bROADBAND...have put up with a load of 'mistakes' necessitating a change of Contract number as a result...so as for
What a load of tosh..it more like 9,125 days and you can probably add more if my memory was good enough to remember the start of BTInternet!!! PS...I don't use the cloud...it rains too much!
I would suggest everyone clicks on the 'HELP' button at the top of the forum's page and click on 'Make a Complaint' and go through the motions - the more customers who do it the more BT will realise what a cockup they've made (again?) and in future use a bit more sense in issuing these 'free boosts' and inform their various help desks of the impending phonecalls from people not getting their boost on time!