I’ve had 2 of these emails in a week, from address email@example.com. On both they have my account details correct, and on the first email they said that my BT Cloud storage was going up to 200gig, which it has done. Now I have received a second email with ‘ecomm’ in the address. Is this address genuine or a very subtle phishing attempt?
I had this e-mail too. Being suspicious about BT offering anything for nothing, I checked with firstname.lastname@example.org, no reply. So after a week I clicked on the link which said I would get increased data, increased speed, and double cloud. However when I logged into my BT account there was nothing about it. So I asked on BT live chat and was told it was a scam, and as I had activated the link, they would refer me to the Security Team. The Security Team phoned back and told me it was not a scam, it was a genuine e-mail from BT Marketing. I made a complaint to BT that I was being told different things by different BT people and I didn't know which was true, the reply has just come that it is definitely a scam, there is no 'order' on my account for any sort of boost. I still have no idea! What a mess, have BT any idea what they are doing?
Perhaps they should get into the communications business.
The real problem is that there are so many scam emails about and they were too lazy with a bulk mailing to use some sort of mail merge that showed at least part of your account number or your name.
However it is a genuine offer, you don't need to do anything as it will happen anyway and it is really just marketing.
Perhaps their new slogan should be.
"To big to care"
Even stranger as mine did not, perhaps mine was a scam but I did not follow any links.
I also received an email on 27 Sep telling me I would be getting double cloud storage (so should go from 100GB to 200GB). Then a further email on 13 October with a title "Your FREE broadband boost is ready to use".
Checked on my BT Cloud (which I do use), only to find the storage limit is still at 100GB.
Went onto BT chat to ask why, got transferred to the technical team, who then called me to say they had to pass me onto the Cloud team. Spoke to a lady on the Cloud team - gave all my account credentials for the third time! - only to be told that yes I would be getting a boost, but it is not being implemented until 1st January 2018.
The "customer services" agent could give no explanation as to why the emails clearly say "Your FREE broadband boost is ready to use". Said she would raise an internal complaint - but I hold zero hope of any progress.
Yet another disappointment from BT........I do wonder why I persist with them?
So this means for those of us already on Infinity 2 wont get faster speeds than those on Infinity 1 but will just be paying extra for more cloud storage that may not be needed anyway??