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Newbie
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Message 1 of 3

Youtube Videos wont play

hello recently became a Bt customer wish i hadnt as all ive had since day one is problems, the one that is really annoying me at the moment is since ive changed to bt i cant load youtube videos on pc. it is so frustrating any one got any ideas to try. ive deleted all my history and cache/cookies, made sure my broswers uptodate, tryed other broswers. i can watch videos  that are not youtube ones. also noticed my pc has trouble connecting to itunes servers also.

 

 

thanks 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Youtube Videos wont play

Check the Parental Control settings. Login to MyBT, and select the Parental Controls tile, there may be restrictions set up.

 

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Contributor
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Message 3 of 3

Re: Youtube Videos wont play

I am having the same problem - though it only affects certain videos.  GMail is also very sluggish.  Something seems to be up with BT and Google services at the moment for some BT users.

 

For example I cannot watch this video on any browser or device: https://www.youtube.com/watch?v=C4b52ZHcHzY

 

But I can watch it fine if I load it through a free proxy (such as https://uk.proxfree.com).  Will this just be automatically sorted out in time or do I have to make a fuss about it?

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