Youview Extra Box Issues and poor customer service
I am starting to get so fed up with BT and customer service I thought I needed to ask the community what I can do.
I have ordered BT TV with the Youview+ and an additional Youview+ box. However after ordering and selecting a date when it would be installed, I got a call to rearrange the installtion date. Installer came on the day (Non BT engineer, QUBE), but only had an order to fit one single box (which I could have done myself) as it appears the new installation order had been put through incorrectly. I had paid for the installer (£35), as online you are forced to have an installer for a second box. Something which I had queried on the phone when initially ordering.
So the installer left but I did not recieve second box (which I had ordered)
Contacted BT to get second box, was then sent old T1000(3rd Gen) box rather than T2100(4th Gen), when all adverts clearly show a 4th Gen box. Rang to be told if I wanted a newer box I would have to pay an additional £199 on top of the £65 box charge and £35 installation charge that I had already been billed.
Supposedly my only route to go through is mis-selling and someone will contact me in a week!! I am paying for a service which in affect I am not recieving. Why do BT think they can do this to people. It is lucky I have the ability to sort things out and understand the differences. I feel for those people who do not understand all the differences.
I wish I had never changed to BT as every stage of Infinity order, phone transfer and now TV seems to have had issues.
Can anyone help?? What can I do to resolve my issues??