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Message 1 of 3

Youview+ IPC6023

I've had phone, broadband and youview installed yesterday and everything is working fine except the youview box keeps saying error code IPC6023
I recieved emails yesterday afternoon to say that it's all good to go but the channels I'm paying for don't work! I only have the freeview channels that work. I've tried calling bt but unless you don't work or have anything to do it'll take hours to speak to someone. Anyone else having the same problem or can give some advice?
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Message 2 of 3

Re: Youview+ IPC6023

Hi @Lizziewilliams1,

 

If you take a look at 'IPC' error codes on YouView, you'll find a few suggestion that could help. Give that a ago and let me know how you got on?

 

Thanks

 

PaddyB

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Message 3 of 3

Re: Youview+ IPC6023

Hi Paddy,

Thanks for the reply, I've tried all the suggested things to try and get it working but none of it has helped.
The freeview channels work but none of the ones I'm paying for.

Is there any way I can get BT to send me an engineer to have a look at it?

Thanks, Lizzie.
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