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P34ch
Beginner
1,305 Views
Message 1 of 10

Youview - Players and BT Sport not working

Hi all, looking for help on the above. Players won't load, BT Sport is broken up too. Had no luck trawling the forums too. My internet speed (on infinity) is 22 Mbps and I have tried resetting router and YV box and changing the cables round and updating software etc. 

 

Any suggestions? Minimum 30 minute queue when calling, and the online chat has had me waiting longer. Many thanks!

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9 REPLIES 9
zulu17
Distinguished Guru
Distinguished Guru
1,303 Views
Message 2 of 10

Re: Youview - Players and BT Sport not working

Are you seeing any error codes .. if so can you list the codes.

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P34ch
Beginner
1,300 Views
Message 3 of 10

Re: Youview - Players and BT Sport not working

No, no error codes on BT Sport, the picture just comes on every few seconds at best. With the players it says 'loading' then goes back to the channel it was on. No error codes on either.
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DavidM
Moderator
Moderator
1,229 Views
Message 4 of 10

Re: Youview - Players and BT Sport not working

Hi @P34ch and welcome.

 

Sorry you're having problems with the players and sports not working. I'm sure I can help with this. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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NeilO
Moderator
Moderator
1,156 Views
Message 5 of 10

Re: Youview - Players and BT Sport not working

@P34ch I tried calling there but missed you, I'm really sorry about the problem with your BT TV service.  I've escalated your case to the BT TV technical team for further investigations and they'll be in touch with you in the next day or two with an update. 

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NeilO
Moderator
Moderator
1,100 Views
Message 6 of 10

Re: Youview - Players and BT Sport not working

@P34ch I called and left a message for you there.  The TV team have checked the network settings and can't see a problem there so they've asked that you carry out a full factory reset on your Youview box. This will unfortunately mean any recordings will get deleted.  

 

Can you follow the instructions on this link to reset your box and post back to let me know if this has helped?

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P34ch
Beginner
1,040 Views
Message 7 of 10

Re: Youview - Players and BT Sport not working

Thank you, I'm out of the country at the minute so will try it when I return
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NeilO
Moderator
Moderator
1,000 Views
Message 8 of 10

Re: Youview - Players and BT Sport not working

@P34ch No problem, post back and let me know if that helps. 

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NeilO
Moderator
Moderator
915 Views
Message 9 of 10

Re: Youview - Players and BT Sport not working

Hi @P34ch have you had the chance to try the reset of on your Youview box yet?

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NeilO
Moderator
Moderator
850 Views
Message 10 of 10

Re: Youview - Players and BT Sport not working

@P34ch I called there but missed you, please can you let me know if the reset of your Youview box has helped? 

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