Got my BT Broadband on today then setup this youview box.
No BT Sport is on here. Must be a signal problem.
Only been with BT less than 24 hours and i am thinking of leaving aleady.
Customer service is some of the worst I have ever come across.
Is BT sport supposed to be available on these wifi-less boxes if you have subscribed to it??
Solved! Go to Solution.
Do you have the YouView box connected to the home hub using a direct Ethernet cable? This is important before you try anyything else.
Have you subscribed to any other extra channels apart from BT Sport?
What I did find, when setting up a YouView box at another house, was that an initial factory reset of the box was needed to update the software and configuration.
Once this was done, and a full channel scan was then carried out, all of the subscribed channels were available.
It will show Freeview channels and a number of Internet channels including BT Sport, if its part of your package.
BT Sport is delivered over the Internet, so its not going to be a Freeview signal level issue.
I am pleased I was able to help, its not obvious in the setup info, but it should be. I suspect that many people have been frustrated by this.