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Message 1 of 6

Youview app failing

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Hi there, I'm having some problems with the youview app. Bookings are failing immediately despite there being 60% space and no other bookings scheduled. I've disconnected and reconnected the device and re installed the app, but still no luck. Can you help? Thanks!
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Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: Youview app failing

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What standby mode is your Youview box in ?

 

Try setting up a recording via the app whilst you are at home and your Youview box is on  - does that recording get set up OK?

 

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Message 3 of 6

Re: Youview app failing

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Hi there thanks for the reply, no its really strange not even when it's on and I'm using the same wireless it still fails within minutes. It initially worked fine too
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Distinguished Guru
Distinguished Guru
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Message 4 of 6

Re: Youview app failing

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I suggest raising with Youview -

 

https://community.youview.com/youview

 

their experts (normally around Mon-Friday) should be able to advise if they have seen reports of similar problems and suggest how to proceed.

 

 

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Recognised Expert
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Message 5 of 6

Re: Youview app failing

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Have you tried a soft reboot of the Youview box or just powering it down for a few minutes? Those processes can often restore normal use.

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Message 6 of 6

Re: Youview app failing

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thanks everyone! soft reset worked a treat - no idea why I didn't do that first! thanks 🙂

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