Youview box connecting to Smart Hib

[Ekmcd]

I've just had a new smart Hub 6 delivered and tried to connect my youview box via cable. I have turned off smart setup. The youview box is sensing the connection but is not allowing me to access any functions...any clues please?

[zulu17]

@Ekmcd Welcome.

is the Youview box also new or have you been successfully using it previously with other HomeHub or routers ?

[Gemma_P]

Hi @Ekmcd

Sorry to hear you are having issues with the smart hub. If you send me your telephone number via PM I will take a look into the issue for you.

Thank you.