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Hi. My girlfriend's just had a youview box put in, but it's not playing any HD channels. They just stick on one frame and flash slowly.
Does anyone know what this might be? Does she need a new aerial? Annoying as some channels (like 4) only have HD versions and so can't be watched.
Channel 4 has a non-HD version, you'll find it at number 4 in the EPG.
As for the rest of the issue - is this on all channels? Which box is it? Which BT TV package is she on? How have you connected the box to the BT Home Hub?