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Whtrz
Beginner
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Message 1 of 3

Youview box not playing hd channels

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Hi. My girlfriend's just had a youview box put in, but it's not playing any HD channels. They just stick on one frame and flash slowly.

Does anyone know what this might be? Does she need a new aerial? Annoying as some channels (like 4) only have HD versions and so can't be watched.
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4KMarty
Aspiring Expert
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Message 2 of 3

Re: Youview box not playing hd channels

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@Whtrz wrote:
Hi. My girlfriend's just had a youview box put in, but it's not playing any HD channels. They just stick on one frame and flash slowly.

Does anyone know what this might be? Does she need a new aerial? Annoying as some channels (like 4) only have HD versions and so can't be watched.

Channel 4 has a non-HD version, you'll find it at number 4 in the EPG.

 

As for the rest of the issue - is this on all channels? Which box is it? Which BT TV package is she on? How have you connected the box to the BT Home Hub?

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Whtrz
Beginner
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Message 3 of 3

Re: Youview box not playing hd channels

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Hi - thanks for replying. I've retuned all the channels and now all the channels have appeared (realised loads were missing) and it seems to have sorted out the HD channels not playing. Hopefully won't have to do that too often.