Youview box won't come off standby without reboot

[liamh]

A couple of times a week, my youview box (t2100) has a red light and won't come off standby using the remote so I have to reboot using the switch on the back.
Is there a fix for this?

[JohnC2]

Hi @liamh sorry that you are having a problem with your Youview box.

Do you know what model of Youview box do you have? ie does it record, do you have UHD?

As it works ok after you reboot the box have you tried resetting your remote control? to see if this helps?

Post back and let me know.

cheers

John

[liamh]

Hi John, it's a Humax DTRT2100. I've reset the remote, I'll see if that works. However, when it won't start, it has a brighter than usual red light on the front, if that signifies anything?

[JohnC2]

Hi @liamh Thanks for trying that and do post back to let me know if that works.

The brighter than usual light is not something I've come across before so not sure if it's important or not. Have you previously tried any reset of the box and checked the software is it up to date?  It's just so we know what you have tried already and hasn't worked. 

cheers

John

[liamh]

I've not reset the box, I'd give that a go if it didn't delete any recordings.
Software appears to be up to date, box says it checked for updates today.

[JohnC2]

Hi @liamh Thanks for clearing that up. Let me know how resetting the remote goes.

cheers

John

[Anonymous · Accepted solution]

The brighter than usual red light usually means that the box has gone into a deep sleep, check your power management settings

[liamh]

It's set to "smart" and deep sleep from 1am to 5am. I'll try switching it to "always ready" rather than "smart".

[JohnC2]

Hi @liamh How did removing the deep sleep option form your set up go? Did it resolve the issue of having to reboot to get out of standby?

cheers

John

[liamh]

Hi, it's looking positive, over a week and no issues coming off standby.