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Kellyb9978
Beginner

on ‎01-05-2017 20h54

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Message 1 of 2

Youview remote taking around 20 mins to work

I've recently installed my new youview box and am finding that the remote is taking around 20 minutes to work from switching the box on.
Once it's working, all functions seem to be fine but I just can't seem to get it to do anything at all for the first 20mins.
I've tried various power saving options but am still getting the same.
Hope someone can provide some advise!
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎01-05-2017 21h53 - edited ‎01-05-2017 21h54

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Message 2 of 2

Re: Youview remote taking around 20 mins to work

Welcome to this customer to customer forum. @Kellyb9978

 

It can be caused by light from the TV screen falling on the front of the YouView box. Some TVs seem to cause this issue.

 

Is it possible for you to try the box where there is no chance that light from the TV can fall on the front of the box, that will prove whether that is the problem.

 

See https://community.bt.com/t5/YouView-Boxes/new-YouView-Box-remote-control-diabolical/m-p/1682657#M321...

 

And https://community.bt.com/t5/YouView-Boxes/new-YouView-Box-remote-control-diabolical/m-p/1682249#M321...

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