Yvm607

[occo85]

Hello I am having problems with my you view bt box, it keeps coming up with yvm607 error. Can anyone help

[PaddyB]

Hi @occo85,

Could you try the following steps  -

1. Restart your TV and when the TV turns back on, then restart your YouView box
2. Remove then re-insert your HDMI cable from both ends at your YouView box and TV, or AV Amplifier if you are using one
3. If you have a SMART TV please make sure that the TV software is up to date
4. If you’re connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. If it still fails try connecting directly to the TV
5. If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV

Give that ago and let me know how you got on?

Thanks

PaddyB

[occo85]

Thanks for the advice but still having problems with it. The picture comes on for 20 seconds with no sound then goes off again

[rarmitage124]

Do you have the problem when you access on demand players or the extra channels?

[occo85]

Yeh it's everything

[rarmitage124]

Just to confirm you have tried a new HDMI cable directly into the TV

[NeilO]

@occo85 Did you manage to get this sorted? Please post back letting us know if you need any further help with this.

[occo85]

Sorry I've been away on holiday. It's still not working after using a new hdmi cable

[rarmitage124]

Can you also confirm that you have tried putting the HDMI into a different port onto the TV?

[occo85]

Yeh I have done that also