cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
4,450 Views
Message 1 of 16

Zyxel SBG 3300 router and BT Infinity ?

Hi there
i'm new to this forum, trying to get more information on why I can not seem to get my new Zyxel SBG 3300 router (for home office) working with my great new Infinity connection.
any other users have a tips? I can error message once on the web configurator, telling me there's no internet connection?
many thanks
Mathieu

0 Ratings
15 REPLIES 15
Highlighted
Distinguished Expert
4,453 Views
Message 2 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

Are you using it to replace the modem or the homehub?
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Highlighted
Newbie
4,442 Views
Message 3 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

i wasn't too sure what would be the best... trying to get the best infrastructure for transfering video files foe edting.

0 Ratings
Highlighted
Contributor
4,440 Views
Message 4 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

Assuming you are using VSDL and replacing both the openreach modem and the homehub all I can offer is have have you checked the settings and connections.

Username: bthomehub@btbroadband.com
Password: <blank or anything>
VLAN: 101
VPI: 1
VCI: 32
PPOE

Connected via the ADSL / VDSL port on the router, (grey socket?), direct to the openreach master socket using the RJ11 to RJ11 cable supplied with the Zyxel router.

But any errors messages would be good.

Dave
Highlighted
Newbie
4,434 Views
Message 5 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

Thank you Dave for usful information
where do I input/check the settings you mention? via the web configurator tool? 

0 Ratings
Highlighted
Sage
4,428 Views
Message 6 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?


@ultramat wrote:

Thank you Dave for usful information
where do I input/check the settings you mention? via the web configurator tool? 


Yep, that's the way to check and change settings.

Highlighted
Newbie
4,422 Views
Message 7 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

very helpful and knowledgeable people on this forum 🙂
0 Ratings
Highlighted
Sage
4,415 Views
Message 8 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

We're here to help.Smiley Wink

0 Ratings
Highlighted
Aspiring Contributor
4,351 Views
Message 9 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

I have the same issue. If anyone knows of an article with screenshots of the right set up, I'd really appreciate it.

I'd also be interested in anyone's feedback about how solid/fast they find the unit on BT FTTC.

Thanks.
0 Ratings
Highlighted
Aspiring Contributor
4,312 Views
Message 10 of 16

Re: Zyxel SBG 3300 router and BT Infinity ?

I got it to work, using Puppy's figures plus the user manual to help me find the fields.

 

Thanks, Puppy. Really useful.

 

0 Ratings