well ive asked about the drop outs and slow speeds on this infinity im getting and another engineer is coming but surely if the 3 lights are on on my openreach modem and the 3 lights are blue on my homehub i should be able to connect,im on wired but even trying the kids laptops wont connect have to keep resetting at least 5/10 times a day now just ot get onto the internet,any ideas anyone please
Flashing orange and purple - connecting to broadband, please wait
Wireless registration mode or establishing WPS connection
Steady orange
BT Power Save Mode active. Wait until power save mode period ends or press 'Restart' button on the side of your Hub to override.
Not applicable
Wireless enabled without security.
Steady red
Hub failed.
Wired connection to broadband is OK, but failed to authenticate with internet service
Not applicable.
Off
No power.
No broadband signal.
Wireless disabled
Broadband light is blue but I can't connect to the Internet?
Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub.
Restart your Hub by pressing and releasing the Restart button at the back of the Hub.
Restart your computer.
Run BT Broadband Desktop Help.
If you're using an Ethernet cable, check that it's inserted correctly both into the Hub and into the computer.
If you're using wireless, check that your computer's wireless adapter is fitted and/or turned on. Some laptop computers have a small switch - please refer to your computer manual if you need help.
- Hope this Helps!
--------- Knowing Broadband since 2000
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