Firstly StewM, DC88 is a newbie, cut DC88 some slack, maybe give this person some advice on how to use the forums, these forums can be pretty difficult to follow!!
DC88, in the links above, someone has mentioned contacting a Forum Moderator, they are really helpful - if you can message them, im sure they can resolve this issue 🙂
Well said CG, Distinguished experts should be a bit more flexible with some people rather than act as apologists for BT shortcomings.
DC88 look for the helpful and ignore the rude.