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patches38
Aspiring Contributor

on ‎08-09-2015 8h24 - last edited on ‎08-09-2015 16h09 by Moderator

460 Views
Message 1 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

you are not alone

Have ongoing problems with BT and written to Gavin Patterson. You get a standard reply and link to an underling who tries to sort your problem. But he is obviously hoodwinked by "engineering" patter and nothing gets resolved.

Have asked Ofcom for help

0 Ratings
8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎08-09-2015 8h27 - last edited on ‎08-09-2015 16h09 by Moderator

457 Views
Message 2 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

@patches38

Have you tried to resolve your problems via one of the forum moderators?

0 Ratings
LC
Aspiring Contributor

on ‎08-09-2015 10h07 - last edited on ‎08-09-2015 16h09 by Moderator

448 Views
Message 3 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

Thank you for the advice regarding contacting Gavin Patterson, especially after receiving what now appears to be the "standard reply" you cite. After reading an interesting Guardian newspaper article, that closely reflects BT's behaviour towards my situation, I plan to take the same action as the gentleman at the centre of the article, should they continue to marginalise me. I will highlight my situation with ALL interested media associations prior to travelling to BT HQ. Like I have previously posted, I will pursue the outcome I seek no matter how long it takes and at whatever cost. All of which BT will compensate me for. They need to re-read and re- familiarise themselves with consumer law as well as their own customer care policy. 

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patches38
Aspiring Contributor

on ‎08-09-2015 11h51 - last edited on ‎08-09-2015 16h09 by Moderator

433 Views
Message 4 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

your joking Ive tried to resolve it with Openreach CEO!

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john46
Distinguished Sage

on ‎08-09-2015 11h55 - last edited on ‎08-09-2015 16h10 by Moderator

431 Views
Message 5 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

@patches38

 

Openreach only deal with service providers They are not public facing

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patches38
Aspiring Contributor

on ‎08-09-2015 13h26 - last edited on ‎08-09-2015 16h10 by Moderator

416 Views
Message 6 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

You cant hide behind that excuse. Openreach are spending £millions of Welsh Assembly money supposedly upgrading Welsh rural broadband - the whole thing is an expensive joke

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john46
Distinguished Sage

on ‎08-09-2015 14h17 - last edited on ‎08-09-2015 16h10 by Moderator

407 Views
Message 7 of 9

another BT shambles and Complaints Advisors dropping the line on customers.

you have been offered help by the forum mod team if you have not already taken up their offer of help then I suggest you do

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DavidM
Moderator
Moderator

on ‎08-09-2015 16h11

389 Views
Message 8 of 9

Re: another BT shambles and Complaints Advisors dropping the line on customers.

Hi patches38,

 

I'm sorry you're unhappy with the service from BT. I'm sure I can hlpe. If you haven't already done so please send over the details. You'll get the contact link in my profile.

 

Cheers

 

David

0 Ratings
patches38
Aspiring Contributor

on ‎09-09-2015 16h07

350 Views
Message 9 of 9

Re: another BT shambles and Complaints Advisors dropping the line on customers.

Ive taken the matter up direct with Gavin Patterson and Joe Garner

0 Ratings