another ID003 you haven't activated BT sport on your account yet

[hicky56]

I'm getting the same thing - worked fine til 2 days ago.

and had 2 unhelpful calls with customer services.

doesnt work on laptop or phone

[NeilO]

@hicky56 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

[DavidM]

Hi @hicky56,

Thanks for taking my call. Can you check this later this evening and again tomorrow and let me know if there is any change at your side?

Cheers

David

[hicky56]

Hi David, thanks for calling.  

Still not working I'm afraid, asks me toactivate account , I say I am already a Broadband customer then it comes up with the searching for packages available in my area .

cheer Phil

[DavidM]

Thanks for checking that @hicky56.

I tried calling, sorry I missed you. I'll raise this to our programmers and I'll be in touch as soon as I have any updates.

Cheers

David

[hicky56 · Accepted solution]

@DavidM

Sorry I missed your call David.

I've just realised I am being a twit - the app and online player is only Free for the first 3 months of the contract which is up!

I didnt notice that before as on previous older contract at amother house it wasincluded - d'oh.

Sorry to waste your time.

[DavidM]

No problem @hicky56. I should have noticed that myself . I'll close this off from my side if that's ok.

Cheers

David

[hicky56]

yeh no problem David- sorry again!