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Mega1
Aspiring Contributor

on ‎31-12-2019 13h16

1,558 Views
Message 1 of 5

any one know ?

Why does Bt smart hub 2 not work with sky Q.

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4 REPLIES 4
albertj
Recognised Expert

‎31-12-2019 13h20 - edited ‎31-12-2019 13h21

1,551 Views
Message 2 of 5

Re: any one know ?

Hi @Mega1 

Welcome to the Community!

There have been a few posts about problems, and some solution as well.

It would be helpful if we knew part of Sky Q is not working for you (Mini Boxes, etc) and how everything is connected.

In any case, please disable Smart Setup: https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎31-12-2019 13h40

1,537 Views
Message 3 of 5

Re: any one know ?

@Mega1 

This post and the others in this thread may help https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Sky-Q-box-not-connecting-to-BT-Smart-Hub-6/m...

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Paul_31
Aspiring Expert

on ‎31-12-2019 14h11

1,518 Views
Message 4 of 5

Re: any one know ?

@Mega1 Can you describe the problem you’re having?

I have Sky Q + 1 Sky Q Mini working perfectly well with a SmartHub 2 and Complete WiFi and also know two or three other people with the same/similar setup who also have reliable systems. If you could elaborate on the problems you’re having we may be able to help resolve them. 

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Mega1
Aspiring Contributor

on ‎07-01-2020 23h54

1,446 Views
Message 5 of 5

Re:

I have Sky Q + 2 mini box’s were all connected through Wi-fi. How ever the BT smart hub 2  keeps dropping speeds thats super fast. Sky Q on all box’s do not connect up as 5ghz does not run with the 2.4ghz band separation is not there on smart hub2.  Do you know how to.

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