Hi @petergb and thanks for posting.
Are you getting any error message? Are you using webmail? Take a look at How to set up and use BT Mail and let me know if that helps.
Cheers
David
@petergb wrote:
Hi DavidM - thanks for responding.
I get no error messages. My BT mail is set to copy and autoforward to a Hotmail (Outlook) account. Actually the majority of emails are copied and forwarded but (for example) an MSE newsletter never moves and Amazon emails sometimes do and sometimes don't!! Oddly haphazard!
I suspect there's nothing can be done but thought I'd ask. I'm only doing this because a load of my BT emails just disappeared from my inbox and canot be retrieved.
Cheers
petergb
Hi @petergb,
Welcome to the forum. Sorry to hear about the problems you are having with auto forwarding. I am no email expert but when I read your comment about the emails that are not being forwarded I had a thought 
To my knowledge of how the forwarding works, when an email is received and forwarded by an email account, it will arrive at the end destination and will appear to have come from the original sender and not the forwarded email. For example you receive the Amazon email to your BTI email address, this is then forwarded to your Hotmail account. When you view this email it shows that the email is from Amazon and not your BTI email address.
I wonder is the email not arriving due to Hotmails security checks? Is it a case that when the email is forwarded from your BTI address, Hotmail looks at the email details and sees that the email is from Amazon, during further SPAM checks it notes that the originating IP address is not an IP that Amazon email use (because it originates from a BT IP address) thus rejecting the email on the grounds of it deeming the email to be spam or a phishing email.
If this is the case then there is nothing you could do about it. Not sure if this is the case but thought id add my 2 cents 
