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campat2000
Beginner
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Message 1 of 8

bRAS profile stuck AGAIN =(

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Very close to my exchange and regulary get near full 8Mbps from a very stable connection.

 

Looks like this weekend has seen my bRAS profile stuck AGAIN! =(

 

Speedtest results

Stuck bRAS.png

Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.

 

Any suggestions from the community?

 

Stuck bRAS Hub.png

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: bRAS profile stuck AGAIN =(

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was it a manual reset 1+ days ago that resulted in profile drop?  normally 1 connection drop would not result in such a drop in profile.

 

normally need to show 3+ days stable connection before mods get involved



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campat2000
Beginner
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Message 3 of 8

Re: bRAS profile stuck AGAIN =(

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No I manually reset just in case it wasn't the dreaded stuck profile...

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Distinguished Sage
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Message 4 of 8

Re: bRAS profile stuck AGAIN =(

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you will now need 3 days+ stable connection before contacting he mods for an IP Profile reset
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campat2000
Beginner
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Message 5 of 8

Re: bRAS profile stuck AGAIN =(

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John, you can hopefully appreciate my frustration.

 

Can you further advise :-

 

Are the Mods the only people who can reset the profile - why can't a properly logged fault trace and remedy?

 

Is connection stability not historised in any way such that BTW can monitor and see the fault lies elsewhere. (i.e.profile) and reset the profile asap. Would the profile ever revert for a stable connection?

 

Why has the profile reverted back - this is not the first time it has happened - is it more prone to happen on normally very stable lines close to the exchange as I am?

 

Cheers

Cam

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: bRAS profile stuck AGAIN =(

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profile will only change if you have problems with connection and connection drops.  the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale.  normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.

 

the mods are the certain way to get profile fixed but you can try others



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campat2000
Beginner
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Message 7 of 8

Re: bRAS profile stuck AGAIN =(

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Email to mods worked - many thanks to all involved Smiley Happy

 

UnStuck bRAS.png

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: bRAS profile stuck AGAIN =(

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great hope it stays this time



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