Posting here after 45 mins with a chat last night on BT.com support that didnt really help.
My internet speed has dropped to this whiel I was away for 7 days....(was nomally 7Mbps download)
|08:45:17, 31 Aug.||( 104.630000) DSL noise margin: 5.90 dB upstream, 27.60 dB downstream|
|08:45:16, 31 Aug.|
( 103.720000) DSL line rate: 1128 Kbps upstream, 286 Kbps downstream
BT Wholesale Speed Test:
Download Speed 0.25
Uploda Speed 0.78
Ping Latency 60.75
| Download speedachieved during the test was - 0.26 Mbps|
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
|Upload speed achieved during the test was - 0.77Mbps|
Upstream Rate IP profile on your line is - 0.83 Mbps
Telephone Number xxxxxxxxx on Exchange WALTHAMSTOW is served by Cabinet 60
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||80||76.9||20||20||--||Available|
|FTTC Range B (Impacted)||80||74.4||20||19||--||Available|
|WBC ADSL 2+||Up to 7.5||--||4.5 to 10||Available|
|WBC ADSL 2+ Annex M||Up to 7.5||Up to 1||4.5 to 10||Available|
|ADSL Max||Up to 6||--||5 to 8||Available|
|WBC Fixed Rate||2||--||--||Available|
|FTTP on Demand||330||30||--||Available|
Did the quiet line test, seems quiet to me. I've used test line, moved router away from everything etc. There has been no change to house internally or externally. Can anyone offer any suggestions? The speed is so slow I'm getting nostalgic memories of loading games on my ZX Specrtum.
Thanks for replying John, especially on a bank holiday 🙂
So I need to just have no (usable) Internet for this whole week, while something somewhere waits to decide whether I'm allowed to have the internet that I am paying for daily? isn't there any way to accelerate this process? Who does the actual lifting of the band?
sorry for all the questions, especially if they have been asked before, can barely log on here and reply let alone search for answers.
Cant understand why this part is fully automated and not subject to manual intervention, surely someone in the support chain can assist.
I assume BT support will deny this banding is happening so that they won't refund me the for service I'm not getting.
Thanks again John
Just feels like the approach doesn't have the customers best interests.
Bit ironic that BT's first suggestion when encountering slow speeds is to restart modem, then move to test socket restart modem. Then put it back to where it was then restart. When the restarts are triggering this banding.
What is the worst that could happen if they released the banding today and the connection wasn't stable? I'm assuming no negative effect to any other customer, and certainly wouldn't make anything worse for me.
Feels like, we could try to fix it, but nah, we'll wait and let the customer suffer for a few days as that's easier for us.
Sorry for ranting, maybe I'm uninformed about the technology of networks.
ok, so I just wait a few more days ,will modem increase by itself, or will I have to reboot it, Will rebooting the modem cause it to stay banded? Been like this since I got back Saturday, so only. A few more days I guess.