cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
439 Views
Message 1 of 21

back from holiday...Internet Speed has been decimated

Hello all,

 

Posting here after 45 mins with a chat last night on BT.com support that didnt really help.

 

My internet speed has dropped to this  whiel I was away for 7 days....(was nomally 7Mbps download)

 

08:45:17, 31 Aug.( 104.630000) DSL noise margin: 5.90 dB upstream, 27.60 dB downstream
08:45:16, 31 Aug.

( 103.720000) DSL line rate: 1128 Kbps upstream, 286 Kbps downstream

 

BT Wholesale Speed Test:

 

Download Speed 0.25

Uploda Speed 0.78

Ping Latency 60.75

 

 

 Download speedachieved during the test was - 0.26 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps

 

Upload speed achieved during the test was - 0.77Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

 

Telephone Number xxxxxxxxx on Exchange WALTHAMSTOW is served by Cabinet 60

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)8076.92020--Available
FTTC Range B (Impacted)8074.42019--Available
 
WBC ADSL 2+Up to 7.5--4.5 to 10Available
WBC ADSL 2+ Annex MUp to 7.5Up to 14.5 to 10Available
ADSL MaxUp to 6--5 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
FTTP on Demand33030--Available
Fibre Multicast------Available
Copper Multicast------Available

 

 

Did the quiet line test, seems quiet to me.  I've used test line, moved router away from everything etc. There has been no change to house internally or externally. Can anyone offer any suggestions? The speed is so slow I'm getting nostalgic memories of loading games on my ZX Specrtum.

 

Many thanks,

 

J

 

 

 

0 Ratings
20 REPLIES 20
Highlighted
Distinguished Sage
425 Views
Message 2 of 21

Re: back from holiday...Internet Speed has been decimated

Due to all the disconnections / restarts of your hub you are now in a banded profile you need to maintain a stable connection for 3/5 days and you will start to lift out of the banding automatically
http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
0 Ratings
Highlighted
Beginner
422 Views
Message 3 of 21

Re: back from holiday...Internet Speed has been decimated

Thanks for replying John, especially on a bank holiday 🙂

 

So I need to just have no (usable) Internet for this whole week, while something somewhere waits to decide whether I'm allowed to have the internet that I am paying for daily? isn't there any way to accelerate this process? Who does the actual lifting of the band?

 

sorry for all the questions, especially if they have been asked before, can barely log on here and reply let alone search for answers.

 

Regards,

 

J

0 Ratings
Highlighted
Distinguished Sage
419 Views
Message 4 of 21

Re: back from holiday...Internet Speed has been decimated

It is fully automatic and depends on the connection remaining stable 24/7 it cannot be accelerated
0 Ratings
Highlighted
Beginner
418 Views
Message 5 of 21

Re: back from holiday...Internet Speed has been decimated

Yikes,

 

Cant understand why this part is fully automated and not subject to manual intervention, surely someone in the support chain can assist. 

 

I assume BT support will deny this banding is happening so that they won't refund me the for service I'm not getting.

 

Thanks again John

0 Ratings
Highlighted
Distinguished Sage
414 Views
Message 6 of 21

Re: back from holiday...Internet Speed has been decimated

there is no point in releasing the banding unless the connection is stable while you have been away your hub will have had a number of restarts and before the forum mods here would be come involved you would need to be able to show the same 3/5 days stable connection from your hubs stats
0 Ratings
Highlighted
Beginner
411 Views
Message 7 of 21

Re: back from holiday...Internet Speed has been decimated

Just feels like the approach doesn't have the customers best interests.

 

Bit ironic that BT's first suggestion when encountering slow speeds is to restart modem, then move to test socket restart modem. Then put it back to where it was then restart. When the restarts are triggering this banding.

 

What is the worst that could happen if they released the banding today and the connection wasn't stable? I'm assuming no negative effect to any other customer, and certainly wouldn't make anything worse for me.

 

Feels like, we could try to fix it, but nah, we'll wait and let the customer suffer for a few days as that's easier for us.

 

Sorry for ranting, maybe I'm uninformed about the technology of networks. 

 

 

Highlighted
Distinguished Sage
404 Views
Message 8 of 21

Re: back from holiday...Internet Speed has been decimated

it would just return to the banding again it is not designed to make you suffer and is not in BT retail's (your ISP's ) hands so it is not making it easier for them either
0 Ratings
Highlighted
Distinguished Sage
402 Views
Message 9 of 21

Re: back from holiday...Internet Speed has been decimated

this link may help you understand banding better http://forumhelp.dyndns.info/speed/speed_drop.html
0 Ratings
Highlighted
Beginner
395 Views
Message 10 of 21

Re: back from holiday...Internet Speed has been decimated

ok, so I just wait a few more days ,will modem increase by itself, or will I have to reboot it, Will rebooting the modem cause it to stay banded?  Been like this since I got back Saturday, so only. A few more days I guess.

0 Ratings