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Message 1 of 2

bad communication by BT

I am guessing this will be moderated and hope it will be passed on.

Hello BT

I am doing this because customer care does not seems to know what its doing.

My account is GB******** please look at my account for background to this rant.

Communication by call has not been a problem, they have been as patient and as helpfull as they can and I am very pleased with their attitude.

My issue is with lack of communication by BT. I accept I have asked for a paperless account you have not tried to email me and when you have tried to phone you have not been helpful at all.

I have tried to email BT but they don't seem to want me to do this. I am not sure if it's possible it is ceertainly not easy.

Product is fine.

Frontline staff work hard and are generally helpfull.

I am confused as to why my case seems to be so difficult.

Bottom line I WILL LEAVE BT as soon as my contract ends.

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: bad communication by BT

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.

To move to paperless bill, try this.


Log into your account

When the page loads you'll see a link near the top left under the main tabs saying my profile click on this

One of the first topics is PHONE click EDIT next to this

Choose on-line and paper billing from drop down menu save and done

You can change back using the same screen.


If that fails then,

If you would like to try Live Chat they should be able to help you.

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