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Sharon68
Newbie
3,277 Views
Message 1 of 4

barring phone calls to 118 500

My grandmother suffers from dementia and has run up a phone bill of over £600, £520 of that is to 118 500. Is there any way to bar her from being able to call it.
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3 REPLIES 3
plainview
Recognised Expert
3,244 Views
Message 2 of 4

Re: barring phone calls to 118 500

You can't bar specific numbers like that, the choices are;

 

Call Barring Service, this is chargeable though and requires putting in codes and pin numbers, as you mentioned your nan has dementi so I wouldn't recommend this.

 

I am pretty sure BT offer an Administrator Controlled Barring Service, i.e. they restrict her line so the only calls that can be made are to 0800, 0808 and 999.

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Distinguished Sage
Distinguished Sage
3,241 Views
Message 3 of 4

Re: barring phone calls to 118 500

You only need the pin number to remove or change the call barring options. Once you have set the correct options, you can just leave it alone.

There is some information here http://www2.bt.com/static/i/microsite/help_and_tips/faults/troubleshooting/barring.html

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jimmehr
Aspiring Expert
3,240 Views
Message 4 of 4

Re: barring phone calls to 118 500

You should be able to add call barring into the line for £3 a month

link: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504

 

An advisor on the phone should be able to assist  to get what type of calls you want. It might also be useful to block 09 numbers aswell as the directory services

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