bill email ?

[shakey1981]

when i ordered bt broaband iused another email adreess

so when i got installed i setup a email account moved all my bt account stuff including id to that adress but im s till getting bills to the email i used to signup despite changing the id to mt new bt email this is working ive tested it i can login

this is only mt second bill does this take time to update ?

[DavidM · Accepted solution]

Hi @shakey1981 and welcome to our community.

It sounds like the contact details haven't updated on your account so we'll need to update the primary contact details. I'll drop you a private message so you can get in touch.

Cheers

David

[shakey1981]

solved i contacted customer service via live chat