I think the pupose of Openreach Broadband Boost engineers are to see if they can help or see if they can improve your broadband service (speed and reliability) if your broadband is slow or unreliable.
We've had a few Broadband Boost engineers (due to living quite a distance from the exchange). They are trained on the latest techniques and have access to the most up to date testing equipment and tools for the job.
I think they are also trained in both PTSN and Broadband aspects of the services.
Though I could be wrong.
thanks and thats sounds about right to me , i am having a speed and drop in service so i think after having the normal Open Reach engineer out 2 times they are now using a different engineer , which is good 🙂
How do you get hold of one of them then, cause I could do with one cause BT India are so annoying.
Boost engineers are just normal engineers who have had the basic broadband training. Nothing special about them really. They have the same tools as the rest too.
Well, they seem better trained than the Kelly's or Quinns subbies that often get sent out to do 'basic' works ...
Had some aggro with my Infinity service dropping, it seems after the DSLAM/VDSL modem firmware upgrade last week. To cut a long story short, the 'Boost' engineer sorted out the wiring muck-up created by the subbie from Kellys who moved my master socket a month or two ago after BT insisted that was required to fix a Vision issue (that was a server problem in the end).
The Kellys engineer had back-wired the circuit from the original master socket position by jointing in a 'spare' pair that actually was the extension bell line, so not only did the VDSL signal go through a noisy path, it was also about 20 metres longer than it should have been as it went up to my study and back again.
I no longer get the dropouts and have gained about 4 meg down, though hardly anything up, so I'm also pretty much consistently at the max speed availabe on Infinity 2 (77 meg down).