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bev1988
Beginner
498 Views
Message 1 of 3

broadband and phone wont work at same time

My son unplugged the wires for my broadband and phone, i plugged it all back in but now i have to unplug the conection from the adsl modem to get broadband to work and plug it back in to use the phone. But they wont work at same time. Please say this is fixable and wont need to call an engineer out i live on a island so could take days to get one over to me 😞
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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
495 Views
Message 2 of 3

Re: broadband and phone wont work at same time

Welcome to this user forum.

 

Its likely you have reconnected things the wrong way.

 

You need to plug a microfilter into the phone socket first, that should be the only thing plugged in.

 

Into the microfilter you need to plug the home hub into the small socket, and the phone into the larger one.

 

broadbandtype.html

Phone goes into the right hand socket as shown above.

 

 

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Devon_Dave
Distinguished Guru
492 Views
Message 3 of 3

Re: broadband and phone wont work at same time

Is there an adsl filter that has not been plugged back in?
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