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broadband connection

Last week my connection went down & I found that an engineer was working in a place that my line was on  he insisted that he had not done any thing to disturb my connection ( which went on & off all the time he was there ) when he had gonr my connection was ok. Today my connection went of again & lo & behold another engineer was working in the same hole as before . Not me mate he said ive done nothing to cause that  but  he wouldnt have it that the same thing happened before, Now he has gone & finished working there my connection is back why cant they understand that we might not be engineers but we are not stupid & know when they have caused the problem

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