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rustygoat
Contributor

on ‎11-09-2016 18h21

650 Views
Message 1 of 4

broadband crashing again after months of being ok

hi all

its started crashing again and i've forgotten the drill

 

its been lovely for months since the cables from the outside juction box to inside was replaced and the junction box moved to cover it from the bad weather, but yesterday it started crashing again and its been at it lots of times today

 

is there away to check if BT have updated the software in the router ? or if there is a fault at the exchange ?

reason i think its out side of the house is it crashed this morning at 6.30 when i was the only one up and nothing was on the internet

 

over the past year the overhead cable from the first connection pole to home has been changed and the cable from the outside connection box to inside socket has been changed

 

any suggestions please

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3 REPLIES 3
rustygoat
Contributor

on ‎11-09-2016 18h39

648 Views
Message 2 of 4

Re: broadband crashing again after months of being ok

just looking at the router logs (BT hub 4)  since these crashes started on saturday afternoon there is a lot more log information recorded

also now showing 

 

825793.500000) PPP LCP Send Termination Request [User request]

 

and then internet crashes

 

 

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john46
Distinguished Sage

on ‎11-09-2016 19h37

643 Views
Message 3 of 4

Re: broadband crashing again after months of being ok

your hub firmware and its last update are shown on the hub help desk page

you can check your exchange for problems here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do;jsessionid=0X7GVLnXC3zNTnPxDfpnMh...
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rustygoat
Contributor

on ‎12-09-2016 6h44

626 Views
Message 4 of 4

Re: broadband crashing again after months of being ok

thanks

the firmware is 31/10.15 so its not caused by an update

it failed twice in thenight 2210 and about 0102

 

the event log is below, anyone see anything amiss

 

01:01:39, 12 Sep.(854209.300000) DSL is down after 155 minutes uptime
01:01:39, 12 Sep.(854209.300000) ETHoA is down after 155 minutes uptime
01:01:38, 12 Sep.(854208.890000) PPPoA is down after 155 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
01:01:34, 12 Sep.(854204.470000) PPP LCP Send Termination Request [User request]
00:57:28, 12 Sep.OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [86.146.183.220]:35624-​>[64.186.176.170]:443 on ppp0)
00:55:05, 12 Sep.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 185.94.111.1-​>86.146.183.220 on ppp0)
00:35:51, 12 Sep.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 203.178.148.19-​>86.146.183.220 on ppp0)
00:29:53, 12 Sep.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 206.117.25.90-​>86.146.183.220 on ppp0)
00:23:53, 12 Sep.IN: BLOCK [16] Remote administration (TCP [37.48.77.131]:36866-​>[86.146.183.220]:22 on ppp0)
00:15:20, 12 Sep.IN: BLOCK [16] Remote administration (TCP [118.102.177.164]:47213-​>[86.146.183.220]:22 on ppp0)
00:06:43, 12 Sep.IN: BLOCK [16] Remote administration (TCP [124.205.66.66]:21824-​>[86.146.183.220]:22 on ppp0)
23:57:41, 11 Sep.IN: BLOCK [16] Remote administration (TCP [46.165.105.166]:55360-​>[86.146.183.220]:80 on ppp0)
23:57:41, 11 Sep.IN: BLOCK [16] Remote administration (TCP [46.165.105.166]:55359-​>[86.146.183.220]:80 on ppp0)
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