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welcome to the forum
this is a community forum where customers help customers with their problems
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
all you suggeast has been carried out by a neighbour who is a telecoms engineer for some 30 years, and has done all checks possible and states the fault if any is at the exchange and bt will not answer a question re them reducing th thruput speeds
If you please could do as imjolly has said, so he can see the ADSL statistics. Thanks