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andrewwjp
Beginner
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Message 1 of 5

broadband downloed speed

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last year i was told they were upgrading my speed , after a few weeks it settled down to approx 15 meg , but since middle of january i have been cut back to approx 8 meg and yes bt say there is not a problem , as yet they have suggested everything i had told them i had already checked and skirted the issue completely , is everyone who works for bt unable to answer a simple question if i did not better i would think they were all wanna be politicians. any one able to throw any light on this?
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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: broadband downloed speed

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welcome to the forum

 

this is a community forum where customers help customers with their problems

 

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



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andrewwjp
Beginner
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Message 3 of 5

Re: broadband download speed

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hi

all you suggeast has been carried out by a neighbour who is a telecoms engineer for some 30 years, and has done all checks possible and states the fault if any is at the exchange and bt will not answer a question re them reducing th thruput speeds

andrew.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: broadband download speed

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If you please could do as imjolly has said, so he can see the ADSL statistics. Thanks Smiley Happy

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john46
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Message 5 of 5

Re: broadband download speed

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once we have your adsl stats and a full bt speed test we can tell you how to proceed in getting any problem fixed
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